1. When can I get tracking number after the payment?
Processing Time : After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3 natural days; however, it can also be affected by the item's stock status.
2. Which countries and regions are shipping supported?
Australia, Austria, Belarus, Belgium, Canada, Croatia, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Mexico, Moldova, Republic of, Monaco, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Qatar, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Ukraine, United Kingdom, United States, Vietnam, Bangladesh, Maldives, Philippines, Sri Lanka, Armenia etc. (Exclude Russia)
When you create an order, there will be an unsupported remind. If your country is not in the above list.
3. What shipping method Feature mall use?
Feature mall partners with major international shipping companies such as DHL, UPS, ePacket, AESS and EMS, CNE Express, Yun Express, 4PX Express to offer.
4. Shipping Charge
We calculate the shipping cost based on the weight of the order package.
Standard Shipping 5-18 Nature Days (0-3KG)
0-1KG - USD 6.99
1-2KG - USD 9.99
2-3KG - USD 12.99
Fast Shipping 3-12 Nature Days
0-3KG - USD 40.00
3KG or more, Free DHL Express shipping
*If import duties are incurred, the customer shall bear the cost of this part.
5. How to track my order?
Once the order is placed, our system will send you an email about the order details. You can use tracking number tracking orders from tracking link https://www.17track.net/en
Receiving time = Processing time + Shipping time
1-3 Natural Days
5-18 Natural Days